Standard shipping is FREE — £0.

There is no additional standard shipping charge at checkout for eligible destinations.

We currently ship to selected destinations including the UK, EU, USA and Canada.

Shipping availability may vary depending on the product, destination and fulfilment provider.

Most BLACK CREASE products are made to order. This means your product may be manufactured only after your order has been placed.

This approach helps us avoid unnecessary inventory and allows us to focus on producing the gear you actually order.

Our fulfilment partners may include Printful, Printify and other production and fulfilment providers.

Delivery consists of two stages:

Production:
Your order must first be manufactured and prepared for dispatch.

Shipping:
Once dispatched, the parcel is transported by the selected delivery carrier.

Actual delivery times can vary depending on destination, production workload, carrier performance, weekends, public holidays, customs processing and other circumstances outside our control.

Where tracking is available, tracking information will be provided once the order has been dispatched.

We sell internationally, including to customers in the UK, EU, USA and Canada.

Although standard shipping is FREE / £0, international orders may be subject to:

• customs duties;
• import taxes;
• VAT or sales taxes where applicable;
• brokerage or handling fees; or
• other charges imposed by the destination country.

Where applicable, these charges are the responsibility of the customer. BLACK CREASE does not control customs authorities or the charges they may impose.

Please make sure your shipping address is correct before completing your order.

We are not responsible for delays or failed delivery caused by incorrect, incomplete or outdated information supplied by the customer.

If a parcel is returned to the fulfilment provider because the delivery address was incorrect or the parcel was not collected, additional shipping charges may apply before a replacement shipment can be arranged.

If your order arrives damaged, defective or materially incorrect, please contact us as soon as possible at:

support@blackcrease.com

Please include your order number and clear photographs of the product and packaging where relevant.

We will assess the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with applicable consumer law.

Subject to applicable statutory consumer rights, you may request a return within 14 days of receiving your order.

Please contact us before returning any product. Do not send products to the fulfilment provider or another address without receiving return instructions.

Returned products should be in an appropriate condition and packaged securely.

Unless the product is defective, damaged or incorrectly supplied, the customer is normally responsible for the cost of returning an unwanted product.

We recommend using a tracked delivery service and keeping proof of postage.

BLACK CREASE cannot be responsible for returns that are lost in transit when the customer has not retained appropriate proof of return.

We do not offer exchanges as a standard service.

If you require a different size or product, you may need to return the original product, where legally permitted, and place a new order.

Because products may enter production shortly after an order is placed, cancellation requests may not be possible once production or fulfilment has started.

If you need to cancel an order, contact us as quickly as possible at:

support@blackcrease.com

We will do our best to accommodate cancellation requests where production has not yet started.

Nothing in this section affects statutory cancellation or withdrawal rights that apply under mandatory consumer law.

Where a refund is approved, it will normally be issued using the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Where applicable law requires a different refund process or timeframe, the applicable legal requirements will apply.

Nothing in this Shipping & Returns policy is intended to remove, restrict or replace any mandatory consumer rights that apply to you under the laws of your country or region.

This includes applicable consumer protections relating to defective, damaged, misdescribed or incorrectly supplied products.

If mandatory consumer law provides you with rights that are more favourable than the terms stated on this page, those statutory rights will apply.

If you have a problem with your order, please contact us before opening a payment dispute or sending a product back.

support@blackcrease.com

Please include your order number and a description of the issue.